Is Your Client Service Experience Helping or Hurting?
The Dual Pillars of Client Satisfaction: Experience and Results We’ve all been there: frantically pressing “0” or repeatedly shouting “representative” into the phone, trying to bypass automated systems to speak to a human. By the time we finally connect with someone, the initial purpose of the call feels secondary. Regardless of how helpful the representative […]
Is Your Client Service Experience Helping or Hurting? Read More »